FOX CITIES — Customer service at any company can make or break that business.
An upcoming Fox Cities Chamber workshop called “Building Customers for Life” can help local companies in any industry provide exceptional service. This engaging and interactive program is scheduled for June 5, 2023. It is open to both members and non-members of the Chamber.
Consider these facts about the power of positive customer service, compiled by the Fox Cities Chamber of Commerce:
· 89% of companies with “significantly above average” customer experiences perform better financially than their competitors. (Qualtrics XM Institute)
· 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (HubSpot Research)
· Businesses can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. (Bain & Company)
On the flip side, here is the impact of poor customer service on a business:
· 78% of customers have backed out of a purchase due to a poor customer experience. (Glance)
· Only 1 in 26 customers will tell a business about their negative experience; according to customer service facts, the rest simply leave. (Esteban Kolsky)
· 67% of customers report a terrible customer experience as the reason for switching businesses. (Esteban Kolsky)
Presenter David K. Aaker, IOM, an international speaker and trainer, will offer a unique, energetic, and employee-focused seminar to help both small and large organizations implement positive changes that stimulate growth. Attendees will be inspired by his tips and techniques as they learn how to build customers for life. Employees at every level, across all industries, will benefit from this workshop. In just two hours, this program will show you how to implement changes that result in:
- Employees communicating more effectively
- Customers feeling like royalty
- Company growth
- Prospects becoming long-term customers.
The workshop is interactive and lively – no sitting back and listening to dry statistics. Attendees come back motivated and loaded with tested methods to improve customer service, including several ideas that can be implemented within an hour of returning to work. To register for the morning session (8 – 10 AM), visit https://business.foxcitieschamber.com/events/details/2023-customer-service-workshop-building-customers-for-life-morning-session-17894 . To register for the afternoon session (1 – 3 PM), visit https://business.foxcitieschamber.com/events/details/2023-customer-service-workshop-building-customers-for-life-afternoon-session-17884
Cost is $25 for Fox Cities Chamber members and $35 for nonmembers. Both sessions will be held at Poplar Hall, 141 Riverheath Way, Appleton.
